Lucas, Robert W.
Customer service : - 3rd ed. - Boston : McGraw-Hill, c2005. - xvi, 416 p. : ill. (some col.), col. maps ;
0072938056 (pbk. : alk. paper)
Customer services.
HF5415.5
Customer service : - 3rd ed. - Boston : McGraw-Hill, c2005. - xvi, 416 p. : ill. (some col.), col. maps ;
0072938056 (pbk. : alk. paper)
Customer services.
HF5415.5
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