Customer service : (Record no. 161)

000 -LEADER
fixed length control field	00590cam a22001814a 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN	0072938056 (pbk. : alk. paper)
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number	HF5415.5
100 1# - MAIN ENTRY--AUTHOR NAME
Personal name	Lucas, Robert W.
245 10 - TITLE STATEMENT
Title	Customer service :
250 ## - EDITION STATEMENT
Edition statement	3rd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication	Boston :
Name of publisher	McGraw-Hill,
Year of publication	c2005.
300 ## - PHYSICAL DESCRIPTION
Number of Pages	xvi, 416 p. :
Other physical details	ill. (some col.), col. maps ;
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term	Customer services.
856 42 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier	http://www.loc.gov/catdir/description/mh051/2004044880.html

Uniform Resource Identifier	http://www.loc.gov/catdir/bios/mh042/2004044880.html

Uniform Resource Identifier	http://www.loc.gov/catdir/toc/mh041/2004044880.html
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type	Books

Holdings
Koha item type	Collection code	Shelving location	Accession Number	Permanent Location	Current Location	Date acquired	Full call number
Books	Lending	Lending	2431	Chapman Library	Chapman Library	2016-01-20	HF5415.5.L83
Books	Reference	Reference	2432	Chapman Library	Chapman Library	2016-01-20	HF5415.5.L83

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Chapman Library